> ## Documentation Index
> Fetch the complete documentation index at: https://monitor-f3599674.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Incidents

> Create, track, and resolve service incidents

Incidents let you communicate service disruptions to your team and customers. Each incident has a timeline of status updates and can optionally be surfaced on the public status page.

## Creating an incident

1. Go to **Incidents** in the sidebar.
2. Click **Create Incident**.
3. Fill in the form:

| Field                      | Description                                            |
| -------------------------- | ------------------------------------------------------ |
| **Incident name**          | A short title (e.g. `Service Interruption`)            |
| **Affected monitor**       | The monitor associated with this disruption            |
| **Initial status**         | Starting state of the incident                         |
| **Initial update message** | First timeline entry visible to users                  |
| **Public**                 | Whether to show the incident on the public status page |

## Incident statuses

Monitor uses a standard progression to communicate the state of an incident:

| Status          | Meaning                                                       |
| --------------- | ------------------------------------------------------------- |
| `investigating` | The team is aware and investigating the root cause            |
| `identified`    | The root cause has been identified; a fix is in progress      |
| `monitoring`    | A fix has been deployed; the team is monitoring for stability |
| `resolved`      | The incident is fully resolved                                |

## Adding timeline updates

Open an existing incident and post a new update with a message and a status change. Each update is time-stamped and appended to the incident timeline, visible on the status page if the incident is public.

## Resolving an incident

Set the incident status to `resolved`. The incident is moved to the history view and removed from the active incidents count on the dashboard.