Incidents

Create, track, and resolve service incidents

Incidents let you communicate service disruptions to your team and customers. Each incident has a timeline of status updates and can optionally be surfaced on the public status page.

Creating an incident

1. Go to Incidents in the sidebar.
2. Click Create Incident.
3. Fill in the form:

Field	Description
Incident name	A short title (e.g. Service Interruption)
Affected monitor	The monitor associated with this disruption
Initial status	Starting state of the incident
Initial update message	First timeline entry visible to users
Public	Whether to show the incident on the public status page

Incident statuses

Monitor uses a standard progression to communicate the state of an incident:

Status	Meaning
investigating	The team is aware and investigating the root cause
identified	The root cause has been identified; a fix is in progress
monitoring	A fix has been deployed; the team is monitoring for stability
resolved	The incident is fully resolved

Adding timeline updates

Open an existing incident and post a new update with a message and a status change. Each update is time-stamped and appended to the incident timeline, visible on the status page if the incident is public.

Resolving an incident

Set the incident status to resolved. The incident is moved to the history view and removed from the active incidents count on the dashboard.